Contact information
Contact Information
NOVARA is an online-only store — we don't operate a physical location, so all enquiries are handled by email.
- Email: novara.active@gmail.com
- Instagram: @novaraactive
We aim to reply within 1–2 business days. Please include your order number for anything order-related. For damaged, defective, or wrong items, see our Refund Policy for what to send — and remember to film your unboxing.