Shipping
We ship worldwide from Southeast Asia. Shipping cost and an estimated delivery window are shown at checkout, based on your destination. International delivery takes longer than local — you'll always see the estimate before you pay. You'll receive a tracking link by email once your order is on its way.
Returns
All sales are final. We do not accept returns or exchanges for change of mind, sizing, or fit — please check the Size & Fit Guide and product details carefully before ordering.
Damaged, defective, or wrong items are our only exception. Email novara.active@gmail.com within 72 hours of delivery with your order number and clear evidence of the fault. We strongly recommend a continuous, unedited unboxing video showing the package sealed before opening — it is the most reliable way for us to verify your claim, and without it we may be unable to approve it. Once approved, we'll send a replacement — or, if you'd prefer not to receive a replacement, a refund instead.
EU & UK orders keep the statutory 14-day cooling-off right: you may cancel or return within 14 days of delivery for any reason, in resalable condition with proof of purchase, and be refunded including the standard delivery cost.
Please film your unboxing — it's the only way we can approve a damage or defect claim.